SafeShare Support: Need assistance, want to suggest a feature, or have a privacy question? We're here to help.
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Customer & Technical Care

Help & Support Center

Prinix Labs Support • Email us for help. Response times vary.

Direct Developer Support

We accept support requests by email. Your email provider and our mailbox provider also process these messages.

Security Reminder: Do not send passwords, payment-card details, purchase tokens, reviewer codes or unredacted sensitive media. Send a redacted sample only when needed.
🛠️ Technical Support & Bug Reports

Please describe the issue and include your device model, Android version, and app version first.

Email support@prinixlabs.com
🛡️ Privacy & Inquiries

For questions regarding on-device processing, diagnostic disclosures, or data handling.

Email privacy@prinixlabs.com
💳 Subscription, Manage & Cancellation

SafeShare Pro subscriptions are managed directly through Google Play. You can manage or cancel your subscription anytime in Google Play Subscriptions. For billing troubleshooting, please provide your Google Play GPA order number.

Email Billing Support
Privacy Note: We retain email inquiries solely as needed to diagnose reported issues, provide customer support, and verify subscription status, subject to recordkeeping requirements. Deletion of support correspondence from our active mailboxes does not alter Google Play transaction records. You may request removal of support correspondence from our active mailboxes at any time by contacting privacy@prinixlabs.com.

Quick Troubleshooting

How do I restore my Pro subscription?

Open Settings → SafeShare Pro → Restore / check subscription. Use the Google Play account that purchased the subscription and an internet connection.

A face or document number was missed. What should I do?

In the photo editor, tap Mask, choose a shape, then draw over the missed area. Select Style → Blackout for an opaque cover; review the exported copy.

How do I clear local temporary files?

Open Settings → Storage → Free up space. This clears project history and associated app-private export/thumbnail artifacts on a best-effort basis, plus selected temporary scan files. It does not remove originals or copies saved to your gallery or shared elsewhere. Watchlists and settings are separate.

How do I cancel a subscription or request a refund?

Subscriptions are purchased and managed through Google Play. To cancel, visit Google Play Subscriptions before your renewal date. Refund requests are handled under Google Play's refund policies.

Developer & Publisher

SafeShare is built and maintained by Prinix Labs, focused on private-by-design intelligent mobile utilities.

Prinix Labs
Direct Support: support@prinixlabs.com
General Inquiries: contact@prinixlabs.com
Website: safeshare.prinixlabs.com